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Delivery
* We deliver to any town in Romania. We do not deliver abroad.
The products are delivered with the courier company GLS and with personal drivers (in Cluj_napoca).
The delivery cost is :
✅ *FREE Delivery* in Cluj-Napoca - for orders over 150 lei*.
✅ *FREE Delivery* in Romania - for orders over 299 lei*, within the limit of 10 kg!
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More details:***
✅ *FREE Delivery* in Cluj-Napoca for orders over 150 RON, it is only valid in Cluj-Napoca, Floresti, Gilau, Apahida, Baciu, Dezmir, Sannicoara, Luna de Sus, Feleac, Tauti, Stolna, Vlaha, Savadisla,Salicea!
*For orders below 150 RON: 19.90 lei / first kg + 1 lei for each additional kg (they appear in detail on the website, it is calculated automatically)
**Delivery on the same day*, only in Cluj-Napoca, Floresti, Gilau, Apahida, Luna de Sus, Feleac for orders placed until 11:00 a.m., Monday-Friday, only for Legal Entities , to the extent of logistical possibilities in that moment.
✅ * FREE delivery* in Romania for orders over 299 lei*, within the limit of 10 kg!
*For orders below 299 lei: 19.90 lei / first kg + 1 lei for each additional kg (they appear in detail on the website, it is calculated automatically)
** For products that are not in stock at the time of the order, the two parties will mutually agree on the delivery term.
***Full responsibility for the integrity of the goods during transport, when it is carried out by one of the operators of the fast courier service, falls on him.
✅ We deliver in a maximum of 24-78 hours with the fast courier service, any order containing products in stock , for all customers, for confirmed orders*!
✅ Orders are processed from Monday to Sunday: 10:00 a.m. to 4:00 p.m.
Delivery in Cluj-Napoca and neighboring towns:
✅ FREE delivery* for orders over 150 RON, in Cluj-Napoca only for LEGAL PERSONS!
*Same day delivery*, only in Cluj-Napoca for orders placed before 11:00 a.m., only for Legal Entities, to the extent of logistical possibilities at that time.
✅ For orders less than 150 RON (including VAT)
- ⚫Delivery with personal drivers in 24 hours - delivery fee: 19.90 RON* (including VAT), only for Legal Entities, for confirmed orders!
- ⚫Delivery via the GLS courier company in 24-48 hours - delivery fee: 19.90 RON* / first kg + 1 leu for each additional kg (appear in detail on the website, calculated automatically) (including VAT), for confirmed orders* !
**If in certain cases the product is not in stock, an operator will communicate by phone or email the shipping time of the ordered product.
***in accordance with the logistical possibilities at that time. The same day delivery request must be specified when completing the order (in the ORDER REMARKS box) and will be confirmed by the International Paper Business sales department.
⚫Also, you can pick up orders for FREE from our Showroom in the VIVO Shopping Center, str. Avram Iancu, No. 492-500, Floresti, Cluj county (near Decathlon) after you have received confirmation (by phone) from a representative of International Paper Business SRL regarding the order.
Delivery to the rest of the country:
✅ Method: delivery by GLS courier company
✅ *Delivery costs in the country:
FREE* for orders of at least 299 lei, up to 10 kg!
19.90 lei / the first kg + 1 lei for each additional kg for orders under 300 lei. (it appears in detail on the website, it is automatically calculated)
✅ Orders placed on the website are generally delivered within 24-48 hours after the order is confirmed by an IPB employee.
✅ Orders placed on Friday after 11:00 a.m. will be processed on Monday starting at 08:00 a.m.
The products will be delivered in the manufacturer's original packaging.
* The delivery of the order is made based on the address communicated in the order, by fast courier.
* Orders are not shipped on Saturdays, Sundays and legal holidays.
* ipb.ro reserves the right to confirm orders before honoring them, by contacting customers. A maximum of 3 confirmation attempts are made, the first 2 on the same day at different time intervals, the 3rd on the following day. If it was not possible to get in touch for phone confirmation, the order is automatically canceled after the 3rd attempt.
* From the moment the package is handed over to the courier companies, they are responsible for the timely delivery of the products.
The product delivery process starts from the moment the order is confirmed by an International Paper Business operator.
If you want to track your order, please request the AWB number, having the possibility to track where your package is directly on the website of the courier company at the following address: GLS ( click )
If in certain cases the product is not in stock, an operator will communicate by phone or email the shipping time of the ordered product.
The delivery time may exceed 24/48 hours during: Pandemics, Emergency Situations... Holidays, Promotions, Types of products on offer, Seasonal discounts, Black Friday.
Mentions regarding possible problems regarding the integrity of the parcel are made at the time of delivery on AWB or a statement of findings is drawn up, the receipt and payment of the parcel is refused.
Any subsequent complaints regarding these aspects are null and void. The money will be collected by the agent who will deliver the products.
The total payment (value of the products + transport) is the one communicated by phone or e-mail and nothing else!
- Important! We have no hidden fees and commissions! At the time of receiving the products, pay exactly what was confirmed by phone or email.
- Important! We do not deliver abroad.
- The images presented on the website are exemplary, the products may differ from them in any way (color, appearance, accessories, etc.).
- If you want detailed information about a product: color, accessories, size, etc. please request this from an ipb.ro operator before confirming the order.
- The characteristics and availability of the products presented on this site may change without prior notice.
- The maximum value of ipb.ro's obligations towards any customer in case of non-delivery or improper delivery of the purchased products is the amount collected by our company from the respective customer.
- If the prices or other details related to the products were displayed incorrectly, including due to the fact that they were entered incorrectly in the database, ipb.ro reserves the right to cancel the delivery of the respective product and to notify the customer as soon as possible. shortly about the error that occurred.
Our delivery estimate is based on a few very important factors:
- the time interval in which the order was placed;
- delivery distance;
- the mode of transport chosen by the Buyer.
- Stock available at that time.
- Thus, for an order placed until 2:00 p.m., we try to make the shipment on the same day in Cluj-Napoca, with the exception of orders that have certain non-conformities or that are awaiting payment in advance, in which case you will be contacted by one of our operators to resolve the situation.
- (*to the extent of logistical possibilities at the time. The same day delivery request must be specified when completing the order (in the ORDER REMARKS box or by telephone) and will be confirmed by telephone by the International Paper Business sales department.)
- If you have selected the courier service as the method of transport, the delivery will be made in 24-48 hours. Exceptionally, due to high order flow during certain peak periods, there may be some delivery time extensions, in which case you will be notified by a sales representative.
OUR RETURN POLICY
It's OK to change your mind! :)
Because we know that choosing an accessory to represent you is not always easy, we are with you. If the choice made does not satisfy you in any way, or if you have simply changed your mind, you have 14 calendar days from the moment of purchase to request the replacement of the product, the return of its value or an upgrade to another model.
If you received the incomplete or non-compliant product, you must notify us within 48 hours of receiving the order. Any subsequent notification will not be taken into account.
Products must be returned in their original or equivalent packaging. We will not credit products that are damaged due to insufficient packaging. Please use a protective box to prevent damage during transit.
What are the steps to return products?
Step 1. You can notify us in any way you want (mail, SMS, verbally) of the withdrawal from the contract .
Email: [email protected]
Phone: 0733.472.472
From Monday to Sunday: from 10 a.m. to 9 p.m
Step 2. Prepare the package and send it to us :)
Please send the product, together with all the accessories received. All these must be properly packed. Your withdrawal from the contract will only be possible if the 14-day delivery period from the withdrawal notification is respected.
Return costs are borne by the buyer, according to the law!
The address to which you send the package is:
Addressee: INTERNATIONAL PAPER BUSINESS SRL
Address: IPB Store, Avram Iancu Street, no. 492-500, Floresti, Cluj County, Vivo Shopping Center.
Contact: 0733.472.472
Step 3 . We will refund your money :)
We return the value of the products paid for within 14 days from the date of notification of withdrawal from the contract, but not earlier than the date on which the product physically arrives at us.
Legal provisions
In accordance with the provisions of art. 9 of GEO 34/2014, the buyer, dissatisfied with the performance or quality of the product, or if he finds that the product does not meet his requirements, has the right to unilaterally terminate the contract within 14 calendar days from the date of receipt of the product.
In case of termination of the contract, the product must be in the condition of sale, accompanied by all accessories, and its box must not be damaged.
In accordance with the provisions of art. 13 of GEO 34/2014 the refund of the amounts paid for the product will be made no later than 14 days from the date of termination of the contract, the customer having the obligation to send the package to us within 14 days from the date of termination of the contract, otherwise we can postpone the refund the value of the products paid until the product physically reaches us.
The right to return products:
The customer has the right to notify SC INTERNATIONAL PAPER BUSINESS SRL by any means (email, sms, verbally) that he renounces the purchase, without penalties and without citing a reason, within 14 calendar days from receiving the product or, in the case of services of services, from the conclusion of the contract, by returning within this term the purchased product in its original packaging, with all accessories and without showing any signs of damage or wear, the customer bearing the costs of shipment according to Romanian laws.
This right cannot be invoked in the case of products picked up from our premises or those delivered directly by our staff to the customer.
If, for whatever reason, the customer refuses to receive the parcel, he agrees and agrees to pay a transport fee of 35.80 lei, representing the value of the round-trip transport. Penalties for non-payment of this fee are 1% for each day of delay .
Individuals who purchase products from the ipb.ro website have the opportunity to withdraw from the contract, without specifying the reasons, within 14 calendar days of receipt.
Under what conditions can I return the products?
In any situation of product return (even when the return is attributable to INTERNATIONAL PAPER BUSINESS SRL – damaged parcels, wrongly invoiced/wrongly delivered products, products with manufacturing defects), they must be in the same condition, with the labels intact and together with all the documents that accompanied it (invoice, warranty certificates, etc.).
The returned products must be in the same condition as when received: no damage, no defects (with the exception of hidden defects and with the exception of defects already reported by the customer in correspondence with ipb.ro).
In any situation of returning the products, they must be in the same condition in which they were sent to the Customer, with the labels intact and together with all the documents that accompanied it (invoice, warranty certificate, etc.).
The returned products must be in the same condition as when received: without defects (with the exception of hidden defects and with the exception of defects already reported by the Customer in correspondence with ipb.ro).
Products that constitute a set must be returned as a set.